PUBLIC AGREEMENT (PUBLIC OFFER AGREEMENT) on the provision of international postal delivery services by Meest Shopping

Version 04.07.2024

Meest Shopping Logistics s.r.o. (hereinafter referred to as the “Contractor”) provides services to an individual (hereinafter referred to as the “Customer”) for international postal delivery of goods through the Meest Shopping on-line service purchased by the individual from the Seller with delivery to the warehouse of the International Representative Office in accordance with the terms and conditions of this Public Agreement.

1. General Provisions.

• 1.1. This Agreement is concluded by giving the full and unconditional consent (acceptance) of the Customer to conclude the Agreement in full, without signing a written counterpart of the Agreement by the Parties.
• 1.2. The Agreement shall be legally binding and equivalent to the Agreement signed by the Parties.
• 1.3. The Customer confirms the fact of familiarization and agreement with all the terms and conditions of this Agreement and the Standard Terms of the Meest Shopping Service in full by acceptance.
• 1.4. The acceptance of this Public Offer Agreement is deemed to be the registration of the Customer in the personal account on one of the Websites https://meest.shopping, or through a mobile application: for Android - https://play.google.com/store/apps/details?id=com.meest.mymeest.app&hl=uk; for IOS - https://apps.apple.com/us/app/mymeest-shopping/id1509221073.
• 1.5. By entering into this Agreement, the Customer automatically agrees to the full and unconditional acceptance of the provisions of this Agreement and the Standard Terms of the Meest Shopping Service, which are an integral part of the Agreement.

2. Terms and Definitions.

• 2.1. Public Offer Agreement is a public agreement, a sample of which is available on the Website https://meest.shopping/uploads/elFinder/_IL/pdf/ms_oferta0EN_07.07.2024.pdf and in the personal account https://file.meest.shopping/ms_public-offer-agreement-usa-en.pdf, https://file.meest.shopping/ms_public-offer-agreement-en.pdf
• 2.2. Acceptance is the provision by the Customer of full and unconditional consent to the conclusion of this Agreement in full, without the signature of a written counterpart of the Agreement by the Parties.
• 2.3. Services are a Service or several Services in the field of international delivery (namely, services for the delivery of international postal items, their reception at the warehouse, registration and shipping at the request of the Customer) provided by the Contractor and specified in the respective section of the Contractor’s Website https://meest.shopping/il#address or available for selection in the personal account.
• 2.4. Customer is any legally capable individual who has accepted this Agreement through the Contractor’s website or has made an acceptance by registering through the mobile application of the service (in accordance with clause 1.4.)
• 2.5. Contractor is Meest Shopping Logistics s.r.o., which organizes the provision of international postal delivery services from warehouses in Europe, Turkey and the USA.
• 2.6. IPI is International Postal Items packed and processed in accordance with the requirements of the Universal Postal Union.
• 2.7. International Mail Processing Center (hereinafter referred to as IMPC) is a production unit of the postal service enterprise that carries out: the processing of IPI; their submission to the customs authority for customs control and customs clearance; and dispatch to the destination.
• 2.8. Shipments are Goods (except for those prohibited by the legislation of the country of the Seller/Sender), packed and prepared for shipment in accordance with the requirements of the legislation of the country of the Seller, accepted from the Sellers, processed and shipped by the Contractor at the request of the Customer to the country of destination selected by the Customer, with a gross weight not exceeding the established standards and requirements of the Contractor.
• 2.9. Order is a material object purchased by the Customer from the Seller or delivered to the warehouse of the International Representative Office in the name of the Customer from an individual without a purchase procedure, which is duly registered in the user’s personal account.
• 2.10. International Representative Office is a warehouse, the address of which is indicated by the Customer for the delivery of the Order and is available on the Website at https://meest.shopping/il#address and in the personal account https://cab.meest.shopping/account/addresses/meest-addresses.
• 2.11. Seller is any individual or legal entity that, for appropriate remuneration, provides the service of transferring (selling) the goods and/or organizing their delivery to the warehouse of the International Representative Office.
• 2.12. Collection is the service of acceptance and transfer of the Shipment from the collection point of the shipping company or representative office of the Sender, selected by the Seller and/or the Customer, to the representative of the Contractor.
• 2.13. “OVERSIZE” is a Shipment the weight and/or dimensions of which exceed the maximum dimensions and weight parameters of the cargo approved by the company, and therefore are shipped only upon prior notification by the Customer and confirmation by the Contractor and the possibility of deconsolidation of this cargo into separate Shipments, each of which will not exceed the maximum permissible weight and dimensions.
• 2.14. Recipient is exclusively an individual who is the final recipient of the Shipment determined by the Customer in the user’s personal account at the time of placing the Order for shipment to the country of destination.
• 2.15. Additional service is a service that cannot be provided independently but only as a supplement to the basic service.
• 2.16. Personal Account is an Internet service for independent logistics activities by the Customers in the Meest Shopping Service system, which requires preliminary registration at https://meest.shopping or https://cab.meest.shopping/en/signup.
• 2.17. CN23 is a customs declaration form that is generated automatically in the user’s personal account by consolidating the data entered by the Customer when registering the Order.
• 2.18. Carrier Company is a shipping and logistics company that delivers the Shipments transferred by the Contractor to the final Recipient in the country of destination.
• 2.19. Standard Terms of the Meest Shopping Service (hereinafter referred to as the ST of the Meest Shopping Service) is a set of provisions and instructions for using the personal account that regulate the terms of operation of this service.
• 2.20. Meest Shopping Service is a set of services, products and software offered by the Contractor on the website https://meest.shopping.
• 2.21. Unidentified goods are orders that have arrived at the warehouse of the International Representative Office without their preliminary registration in the Customer’s personal account and without data for their identification in the accompanying documents. They are automatically entered into the lost cargo register.
• 2.22. “Send in one click” is a fast parcel processing, which involves shipping the goods immediately upon receipt at the warehouse without the possibility of consolidation and selection of some additional services.
• 2.23. Tracking number is a number for tracking the Order, which is provided by the carrier company after accepting the Order for its delivery.
• 2.24. Order number is a unique Order number provided by the store/seller after the Customer has made a purchase.

3. Subject of the Agreement.

• 3.1. The Contractor undertakes under the terms and in the manner specified in this Agreement and the ST of the Meest Shopping Service to provide the Customer with the International Delivery Services (namely, the services of acceptance and processing of the Orders at the warehouses of international representative offices, additional services specified in clause 3.2 hereof, but not exclusively, and the services of delivery of the Parcels to the Customer), and the Customer undertakes to accept and pay for the ordered Services under the terms and in the manner specified in this Agreement and the ST of the Meest Shopping Service.
• 3.2. The list of services provided by the Contractor to the Customer is specified in this Agreement and/or ST of the Meest Shopping Service, which is available on the Website and in the personal account and includes (including, but not limited to):
  • 3.2.1. providing the Customer with the address of the warehouse of the International Representative Office to organize the delivery of the Orders purchased from the Seller to the specified address;
  • 3.2.2. the procedure for accepting the Orders at the warehouse of the international representative office;
  • 3.2.3. the procedure for processing the Orders, including the use of all types of additional services provided for by this Agreement, but not exclusively, their storage and shipment;
  • 3.2.4. the procedure for delivery of the Shipment from the warehouse of the International Representative Office to the IMPC;
  • 3.2.5. the procedure for transferring the Shipment from the IMPC to the Carrier’s Company to ensure delivery of the Shipment to the Recipient in Israel;
  • 3.2.6. the procedure for customs clearance of the Shipment.

4. Rights and Obligations of the Contractor.

4.1. The Contractor shall be obliged to:

• 4.1.1. fulfill the terms and conditions of this Agreement;
• 4.1.2. provide the Customer with the services of proper quality determined by this Agreement;
• 4.1.3. inform the Customer about the current Services and the terms of their provision on the Websites https://global.meest.shopping/il#address, https://cab.meest.shopping/account/faq;
• 4.1.4. reimburse the damages caused in accordance with the decision on the complaint filed by the Customer.

4.2. The Contractor shall have the right to:

• 4.2.1. unilaterally suspend the provision of the services under this Agreement in case of violation by the Customer of the terms and conditions of this Agreement;
• 4.2.2. receive from the Customer information necessary for the provision of the services;
• 4.2.3. engage third parties to ensure the provision of the services under this Agreement (including, but not limited to, freight forwarders, carriers, customs brokers), without agreement with the Customer;
• 4.2.4. change the terms for the provision of the Services and their pricing by publishing the respective information on the official Website and/or notifying the Customer through the user account or any other communication channel specified during registration;
• 4.2.5. unilaterally amend the provisions of the Agreement and the ST by updating them on the official Website and in the personal account;
• 4.2.6. request additional documents confirming the identity of the Customer and/or the Recipient and the legality of the purchases made and the use of the payment This measure is applied selectively and may, in particular, be aimed at preventing fraudulent actions with payment cards;
• 4.2.7. unilaterally block the Customer’s account in case of receipt of information from the Seller, the Carrier, the US State Security Service or other executive bodies of the Customer/Contractor, but not exclusively, regarding the Customer’s illegal actions in the process of placing/purchasing an order, using the address of any international representative office for delivery;
• 4.2.8. other rights in accordance with the current legislation of the Contractor’s country and this Agreement;
• 4.2.9. unilaterally identify risky shipments (if the Customer cannot provide any supporting documents on the purchase of goods; in the presence of a request from the police or suspicion of illegal actions by the Customer, etc.) and terminate the provision of the services to the Customer without explaining the reason for termination of cooperation.

5. Rights and Obligations of the Customer.

5.1. The Customer shall be obliged to:

• 5.1.1. familiarize with the provisions of this Agreement and the ST at the time of registration on the Contractor’s website or in the mobile application;
• 5.1.2. timely pay for and receive the services under the terms and conditions of this Agreement;
• 5.1.3. use the personal account and the mobile application in compliance with the ST of the Meest Shopping Service;
• 5.1.4. provide the Contractor with information about the content/characteristics of the Order and other information at the request of the Contractor or the International Representative Office;
• 5.1.5. reimburse damages caused to the Contractor or third parties engaged by the Contractor to ensure the provision of the services under this Agreement by providing false information about the content/characteristics of the Order or personal data of the user of the personal account;
• 5.1.6. comply with the list of goods prohibited for transportation and be solely responsible for the accuracy of the declaration of information on the content/characteristics of the goods.

5.2. The Customer shall have the right to:

• 5.2.1. receive the services in accordance with the terms and conditions of this Agreement;
• 5.2.2. request information from the Contractor about the provision of the services by the latter provided for in this Agreement;
• 5.2.3. request from the Contractor the possibility of rendering additional services not provided for by the terms and conditions of this Agreement.

6. Cost of Services and Payment Procedure.

• 6.1. Information on the current cost of the basic and additional services is available on the official website of the Contractor’s service and/or in the personal The final cost of the Shipment is formed by summing up all the basic and additional services and generating a corresponding invoice in the personal account.
• 6.2. Payment for the Meest Shopping services by the Customer shall be made by paying the invoice in the Personal Account through the eCard or Petroleum Card Services or Revolut payment system in accordance with the terms of this payment Payment of the invoice in the Personal Account is possible with Visa and MasterCard bank cards or with Google/Apple Pay.
• 6.3. In exceptional cases, with the consent of the Contractor, payment for certain additional services directly to the International Representative Office is possible through PayPal to the personal account of a particular International Representative Office or through Revolut for the services of repurchase of goods.
• 6.4. The cost of international delivery of the Shipment to be paid by the Customer is formed in the personal account in the currency of the warehouse of the International Representative Office where the Shipment was processed. There are 3 currency accounts available:

USD - for the International Representative Office of the USA;

GBP - for the International Representative Office of Great Britain;

EUR - for the International Representative Offices of France, Germany, Poland, Spain, Czech Republic, Italy, Greece, Portugal and Turkey.

• 6.5. Currency conversion within the same Personal Account, in case of incorrect replenishment of the balance by the Customer or the presence of balance funds in another currency (GBP/EUR), is carried out by the Meest Support Department [email protected]. after receiving by the latter of a written request for conversion from the Customer, at the ECB (European Central Bank) cross-rate on the day of conversion.
• 6.6. In case of incorrect payment of the invoice in the personal account by the Customer, the latter, if it is necessary to return the funds in the amount of the full sum of the replenishment, shall contact Meest Support Service [email protected]. if the funds were paid for shipments from Europe/Turkey or create an inquiry in the personal account by selecting the appropriate topic if the funds were paid for shipments from the USA.
• 6.7. In cases where the Meest Shopping service has agreed to refund the balance in the Customer’s personal account by receiving a written inquiry from the latter at [email protected]. or through the personal account inquiry system, such refund shall be made only to the payment card used to replenish the balance of the Customer’s personal account.
• 6.8. The cost of delivery of the Shipment from the warehouse of the International Representative Office to the country of destination shall be calculated according to the actual/volumetric weight of the formed Shipment, after its processing by the warehouse employees at the direction of the Customer, taking into account the weight/size of the package.
• 6.9. The final cost of delivery of the formed Shipment includes the cost of the delivery service and additional services that were specified by the Customer when forming this Shipment and/or were added automatically (clause 2.1. of the ST of the Meest Shopping Service).

7. Liability of the Parties and Disputes Resolution.

7.1. General Provisions.

• 7.1.1. The Parties shall be liable for non-fulfillment or improper fulfillment of their obligations under this Agreement.
• 7.1.2. The Parties shall be exempted from liability for partial or complete non-fulfillment of their obligations under this Agreement if such non-fulfillment is due to circumstances of insuperable force (force majeure).

Force majeure shall mean: wars, natural disasters, blockades, earthquakes, quarantine restrictions, floods, acts of public authorities of the country of residence of the Customer or the country of residence of the Contractor (including International Representative Offices specified in the ST in the list of clause 3.2.), which prevent the parties from fulfilling their obligations.

The party affected by force majeure shall notify the other party in writing within 24 hours from the moment of their occurrence. The occurrence and effect of force majeure shall be confirmed by a certificate of the Chamber of Commerce and Industry or other authorized state body.

• 7.1.3. All disputes arising out of or related to this Agreement shall be resolved through negotiations between the Parties.
• 7.1.4. If a dispute cannot be resolved through negotiations, it shall be resolved in court in accordance with the current legislation of the country of registration of the Contractor (in the case of Meest Shopping Logistics r.o. - the legislation of the Czech Republic). The Parties to the Agreement unconditionally agree that the judicial authorities competent to resolve disputes between the Parties regarding the performance of this Agreement shall be the state judicial authorities of the country of registration of the Contractor. All costs of filing a lawsuit, legal support, and court proceedings shall be borne by the Party initiating the litigation.

7.2. Liability of the Contractor.

7.2.1. The Contractor’s liability is limited to the following:

• 7.2.1.1. In case of damage to the Shipment due to the fault of the Contractor, the latter shall pay the Customer compensation in the amount set by the claims department of the carrier company selected by the Customer when placing this Shipment or the Contractor’s company, within the declared or insured value;
• 7.2.1.2. In case of complete loss of the Shipment due to the fault of the Contractor, the latter shall pay the Customer compensation in the amount of the declared value, but not more than 60 c.u. (c.u. - the currency of the goods declaration) in case the Customer has not purchased additional insurance and the cost of delivery of this Shipment to the country of the Recipient if paid by the Customer;
  • 7.2.1.2.1. If the Customer has purchased an additional insurance policy, the Contractor shall reimburse the amount for which the Parcel is The maximum amount of insurance per Parcel for transportation to Israel is 3,000 c.u.
  • 7.2.1.2.2. An exception to the rule established in clause 7.2.1.2 is the loss of Shipments from the USA caused by natural disasters, actions of unfriendly states, the power of law, quarantine, riots, strikes, regardless of whether they are of a partial or general nature, marine risks and dangers of maritime traffic, actions of the Sender or failure to fulfill its obligations, internal defects of the Shipment or any conditions beyond the Carrier’s control, including, but not limited to:
    • - nuclear reaction or radioactive contamination;
    • - extreme weather conditions, including, but not limited to, floods, snowfalls, slippery roads or any other event beyond the Carrier’s control that prevents the transportation;
    • - changes in the laws or regulations of the country of destination, including, but not limited to, closure of roads in the country of destination;
    • - improper, incorrect or incomplete addresses specified by the Customer;
    • - relocation of the Consignee or their non-residence for any reason or absence for any reason at the address provided by the Customer;
    • - seizure, detention, confiscation, expropriation of the Goods, or delay in delivery of the Goods by government agencies of the countries through which the Goods are transported, including the final country of destination in accordance with the waybill.

• 7.2.1.3. The Contractor’s liability for the safety of the Shipment shall be terminated from the moment of its delivery to the Recipient by the Carrier Company.
• 7.2.1.4. In case of delay in delivery of the Parcel to the IMPC due to the fault of the Contractor without prior notification, the latter shall compensate the Customer 10% of the cost of the services of transportation of this Shipment (excluding the cost of additional services) for each day of delay, but not more than 100% of the cost of the delivery service.
  • 7.2.1.4.1. Compensation for the cost of the delivery service is made by crediting this amount to the balance of the Customer’s personal account. The funds can be used to pay for the delivery services of future shipments.

7.2.2. The Contractor shall not be liable for:

• 7.2.2.1. Shortage of cargo or non-compliance of the contents with the description, provided that the integrity of the outer packaging is intact;
• 7.2.2.2. Damage or internal shortage of the order caused by non-compliance by the Customer or the Seller with the requirements for its packaging, marking or declaration (the shipping container of the packaged cargo shall meet all the technical requirements determined by the international and national standards);
• 7.2.2.3. Failure to comply with the terms of delivery of the Shipment to the IMPC due to improper registration of the Shipment in the Personal Account, which is regulated by the ST of the Meest Shopping Service;
• 7.2.2.4. Failure to comply with the terms of delivery of the Shipment for the period of action in the state as a whole and/or the Recipient’s region or the region of the location of the warehouse of the International Representative Office that carries out the shipment and/or acts as a transit warehouse, in particular, of circumstances of insuperable force, including delays at border checkpoints, martial law, military operations, adverse and difficult weather conditions, pandemics and quarantine restrictions caused by them, which prevent the Contractor from fulfilling its obligations to deliver the Shipment on time;
• 7.2.2.5. Damage to the Shipment caused by the receipt of the Order at the warehouse of the International Representative Office and/or its transfer for transportation after registration by the Customer without indicating in the shipping documents its special properties that require special conditions or precautions for its safety during transportation or storage;
• 7.2.2.6. Loss of the Shipment (its part) if it is established that such a fact was recorded after the delivery of the Shipment to the recipient but the following conditions were met: the Order is accepted and the Shipment is delivered in compliance with all the established requirements, and there is no external damage to its packaging;
• 7.2.2.7. Damage to the cargo during its transportation, which was caused by repacking the order when it was divided and/or additional packaging was removed at the request or with the consent of the Customer;
• 7.2.2.8. For indirect losses or lost benefits/profits by the Customer, regardless of the nature of their origin;
• 7.2.2.9. For the quality and quantity of the goods, compliance of the goods with the description/characteristics specified by the Seller.

7.3.      Liability of the Customer.

7.3.1. The Customer’s liability is limited to the following:

• 7.3.1.1. The Customer shall be fully liable for all negative consequences (damage to the contents of the order, deformation, ) in case the Seller uses improper packaging of the shipment (packaging that does not correspond to the characteristics of the shipment, its weight or the established standards, technical specifications and requirements for packaging of the shipment) and the absence of special marking.
• 7.3.1.2. The Customer shall be fully liable for damages caused to third parties whose shipments were transported or stored together with such a shipment containing any type of chemicals, acids or other hazardous compounds in the package.
• 7.3.1.3. The Customer shall be fully liable for all possible financial damages/losses related to the delivery to the warehouse of the International Representative Office of the goods included in the list of goods prohibited for shipment in international mail.
• 7.3.1.4. In case of application of financial sanctions, fines or other financial penalties to the Contractor and/or third parties engaged (in accordance with clause 2.3) caused by the provision of incomplete and/or inaccurate information and documents by the Customer, other violations by the Customer, as well as in connection with the Customer’s untimely submission of the documents and information required for the declaration, the Customer undertakes to pay the Contractor a fine equal to the amount of financial penalties imposed on the Contractor or the amount of the fine imposed on the third party engaged by the Contractor or other types of financial liability imposed on the Contractor or engaged third parties.
• 7.3.1.5. In case it is found out at the moment when the carrier company hands over the cargo that part or all of the contents of the shipment are missing, provided that the packaging is intact and there is no consolidation service, the liability shall be borne by the Customer or the Seller.
• 7.3.1.6. The services shall be deemed provided to the Customer from the moment the Customer or the Recipient receives the formed parcel in Israel.
• 7.3.1.7. The Customer is fully liable for the content of the orders, the compliance of the actual content with the declared data and compliance with the list of prohibited goods for shipment, which is regulated by the customs legislation of the country of the Sender and/or the Seller.

8. Term of the Agreement.

• 8.1. The Agreement shall enter into force from the moment the Customer registers a personal account on the Contractor’s websites https://meest.shopping or through the mobile application (as specified in clause 1.4.)
• 8.2. The Agreement and/or the ST of the Meest Shopping Service may be amended by the Contractor without any special notice. The only current version of the Agreement is available at https://file.meest.shopping/ms_public-offer-agreement-usa-en.pdf, https://file.meest.shopping/ms_public-offer-agreement-en.pdf

Continuation of the use of the Services by the Customer after changing the current terms and conditions of the Agreement, which will be posted on the Contractor’s website, will be regarded as the Customer’s consent to the amendments and additions.

• 8.3. The current version of the Agreement automatically cancels the terms and conditions stipulated in the previous version.
• 8.4. The Contractor reserves the right to unilaterally terminate the provision of the Services to the Customer in case of violation by the latter of any terms and conditions of this Agreement.
• 8.5. The term of the Agreement is limited by the fulfillment of all the obligations by the Parties in accordance with the terms and conditions of this Agreement.

9. Details of the Contractor.

Meest Shopping Logistics s.r.o.

Registration number 19199139

Registered address Przhikop 843/4, Za-brdowice, 602 00, Brno, Czech Republic

STANDARD TERMS OF THE MEEST SHOPPING SERVICE

1. General Provisions.

• 1.1. Standard Terms of the Service (hereinafter referred to as STS) are developed by the Contractor to regulate and standardize the package of services for the registration and shipment of international postal items.
• 1.2. By registering a personal account, the Customer confirms that they are familiarized with and agree to the provisions of these Terms and the Public Offer Agreement.
• 1.3. The provisions of the STS have a higher priority than the provisions of the Public Offer Agreement.

2. Account Registration and Data Verification.

• 2.1. To start working with the Meest Shopping service, the Customer must register an account through the Contractor’s website or install the Contractor’s mobile application by direct registration.
• 2.2. By registering an account, the Customer confirms the fact of acceptance of all, without exception, the terms and conditions of these STS and the Public Offer.
• 2.3. The standard registration procedure requires the Customer to enter a mobile phone number, an e-mail address, which will be the login, a password and password confirmation, and to agree to the Public Offer Agreement and Privacy.
• 2.4. Upon entering the data specified in clause 3. of the STS, the system of the service will generate an SMS and/ or a letter to confirm the registration to the Customer’s e-mail.
• 2.5. The Customer will be assigned a personal identifier (hereinafter referred to as the ID number) in the format from 4 to 7 digits: The ID number is the main identifier of the Meest Shopping service user.
• 2.6. The Customer can register only one account, in case of duplication, the Contractor reserves the right to delete one of the accounts unilaterally with additional notification to the Customer.
• 2.7. From the moment the Customer receives the ID number, the Contractor grants the latter the right to use the addresses of the International Representative Offices free of charge to organize delivery to these addresses of orders placed on the Seller’s website or sent by individuals/legal entities.
• 2.8. To complete the account registration procedure, the Customer must fill in the profile data, indicating:
  • - last name, first name and patronymic
  • - date of birth
  • - sex
  • - address of residence
  • - e-mail address
  • - mobile phone number
• 2.9. The exception is citizens of the Russian Federation, for whom the service is not available.

3. Procedure for Making a Purchase and Registering It in the Account.

• 3.1. To make a purchase, the Customer must register on the Seller’s website, indicating their full name and personal ID in the field and filling in other necessary fields, add the selected item to the cart and pay for the item.
• 3.2. The Customer is obliged to ensure the delivery of the paid goods to the current address of the warehouse of the International Representative Office in accordance with the warehouse schedule in the format https://global.shopping/il#tariffs.
• 3.3. After receiving the tracking number from the carrier company, the Customer must register this number in the user’s personal account by filling out the respective form in the “Order” tab or using the “Send in one click” service.
  • 3.3.1. The exception for registration of the tracking number is the Representative Office of Spain and For these countries, the Customer must register the order number provided by the Seller (examples of stores: Zara, Mango, Massimo Dutti, Pull and Bear, Stradivarius, Bianko, Bershka, Oysho, Pedro del Hierro, Fifty Factory, Women Secret, Uterque).
• 3.4. Declaration of the order value is made in three currencies, depending on the country of The following currencies are available for declaration:

USD - for International Representative Offices of the USA, Ukraine and Turkey

GBP - for the International Representative Office of Great Britain

EUR - for other International Representative Offices in Europe

• 3.5. The tracking number or order number (in accordance with clause 3.1.) must be registered no later than the date of actual delivery of the goods with this tracking number/order number to the warehouse of the International Representative Office.
• 3.5.1. The Contractor shall not be liable for the delay in the identification of the goods caused by the untimely registration of these goods by the Customer in the personal account.
• 3.6. The Customer’s data specified in the personal account (namely, the full name) must correspond to the data specified when the Customer made the purchase on the Seller’s website and will be used by the Seller and/or the shipping company to deliver this purchase to the warehouse of the International Representative Office.
• 3.7. If the data of the Customer and the data of the Recipient of the order sent to the warehouse of the International Representative Office differ (except for clauses 3.2.6. and 3.2.12), the Contractor’s representative reserves the right to:
  • 3.7.1. refuse to receive such an order when it is delivered to the warehouse of the International Representative Office;
  • 3.7.2. return such goods to the Seller without prior agreement with the Customer;
  • 3.7.3. request from the Customer the passport data of the owner of the personal account and the person to be indicated as the Recipient of such order, documents confirming the fact of purchase of this order, to carry out the procedure for identifying the owner of the order;
  • 3.8. Meest Shopping warehouses do not accept parcels with deferred Some online stores in Europe and the USA provide an option to pay for the parcel upon delivery. Meest Shopping does not work with such parcels. All parcels that the Customer sends to the Meest Shopping warehouse must be already paid for;
    • 3.8.1. In the case of COD shipping to the warehouse of an International Representative Office, the Contractor reserves the right to temporarily block the user’s personal account until the Customer has paid for the purchase.

  4. List of Items Prohibited for Shipment and Packaging Requirements.

  • 4.1. Only those packages are accepted for transportation in international postal items (hereinafter referred to as “IPI”) that do not contain goods prohibited for air transportation, transportation by land or sea; goods the export of which from the country of the Seller/Sender and/or import to Israel is not prohibited by the legislation of the country of the Sender/Seller/Recipient or the Universal Postal Convention.
  • 4.2. The IPI shall not contain items the shipment of which is restricted by the legislative acts/provisions of the country of the Seller/Sender and/or Israel, regulations, international norms and acts, including, but not limited to:
    • - firearms and ammunition, melee weapons and other items specifically designed for attack and defense (brass knuckles, knives, stilts, cans of paralytic liquid, etc.), explosives, flammable or other dangerous substances, military equipment, unless otherwise provided for by law;
    • - goods used for incitement to violence, terrorism or racism; goods containing signs of identification of terrorist groups;
    • - narcotic drugs, psychotropic substances, their analogs and precursors included in the list of narcotic drugs, psychotropic substances, their analogs and precursors subject to special control in accordance with the law, and radioactive substances;
    • - items of obscene and immoral content;
    • - permits for the right to carry weapons, employment records, military IDs, passports and other identity documents, unless otherwise provided for by law;
    • - goods exported in violation of intellectual property rights;
    • - items that constitute national, historical or cultural heritage, which is determined in accordance with the laws;
    • - seeds and planting material;
    • - food products of animal origin without heat treatment;
    • - food products or other goods, the transportation of which requires compliance with a certain temperature regime;
    • - live animals, except for bees, leeches, mulberry silkworm caterpillars, parasites and pest exterminators intended for the study of these insects, which are exchanged by officially designated institutions;
    • - food products weighing more than 5 kg in one parcel.

    It is forbidden to ship by air:

    • - sparklers and fireworks;
    • - gases in any packaging, including pepper and tear gas;
    • - flammable liquids, alcohol;
    • - perfumes, colognes, nail and hair varnishes, etc.;
    • - paint and varnish products, any paints and solvents to them;
    • - any fuel and empty containers from it;
    • - radioactive materials;
    • - anti-corrosive substances;
    • - pipe cleaners;
    • - substances rich in oxygen;
    • - containers with aerosols;
    • - tanks for scuba diving;
    • - propane tanks;
    • - CO2 tanks;
    • - weapons and ammunition;
    • - gunpowder;
    • - dry ice;
    • - fuel-powered tools;
    • - lighters and refills for them;
    • - matches;
    • - batteries, power supplies, non-rechargeable batteries;
    • - alcoholic beverages;
    • - auto shock absorbers, other spare parts used or containing lubricating liquids and materials;
    • - knives.
  • 4.3. The Contractor reserves the right to refuse to accept any shipment for transportation if there is a suspicion that it contains prohibited items, items that may pose a threat to human life/health, or may cause damage or destruction of other shipments, but not exclusively.
  • 4.3. The Contractor reserves the right to change the type of delivery in case the Customer sends goods that are limited to a certain type of transportation (for example, by air).
  • 4.5. The Customer shall reimburse the Contractor for all losses, penalties/customs charges, or any other financial costs incurred by the latter due to non-compliance with the list of prohibited items for shipment or any other conditions specified in the STS.
  • 4.6. Requirements for the packaging of IPI.
    • 4.6.1. Corrugated cardboard boxes are used for packing international postal items (IPI), which, by their characteristics (thickness, strength, foldability, ) can be subjected to technical processing and repeated reloading. Indivisible items in factory packaging (wooden, plywood boxes, and boxes made of sturdy cardboard) that meet the required dimensions and ensure the safety of the contents do not require additional packaging.
    • To avoid movement inside the parcel, items and goods must be tightly packed or filled with fillers (bubbles, paper, material, etc.) to prevent movement of items inside the parcel during reloading and technical handling.
    • 4.6.2. Requirements for packaging of goods, items, other material values sent by parcels and requiring special packaging conditions:
    • - glass or other fragile items (tableware, souvenirs, CDs, etc.) must be packed in a sturdy box wrapped with appropriate protective material and covered with packing materials;
    • - liquids and substances that easily turn into liquid state should be placed in hermetically sealed receptacles. Each receptacle should be placed in a special sturdy box filled with an appropriate protective material in the amount sufficient to absorb the liquid in case of damage to the receptacle so that it cannot be easily opened;
    • - oily substances that are difficult to turn into liquid form, such as ointments, soft soaps, resins and others, which cause less inconvenience in shipment, must be packed in an initial receptacle (box, canvas bag, plastic material, ), which is then placed in a second box of sufficiently strong material to prevent leakage of the contents;
    • - dry dyes, such as aniline blue, , are allowed for shipment only in hermetically sealed metal boxes, which are placed, in turn, in sturdy boxes with appropriate protective and absorbent material between both packages;
    • - non-colorful dry powders must be placed in sturdy containers (boxes, bags), which in turn must also be placed in a box made of sturdy material;
    • - precision measuring instruments must be packed in solid containers with inserted liners to prevent damage to the contents during Instruments with glass parts are packed in parcel boxes with special fasteners. Such parcels are marked with a “Caution” sign;
    • - motion pictures, motion picture films and magnetic films must be packed in containers made in accordance with the requirements of regulatory and technical documentation;
    • - printed materials (forms, estimate documents, etc.) weighing up to 5 kilograms must be packed in a double shell made of thick If the weight of the package exceeds five kilograms, it must have plywood or thick cardboard liners on both sides (address and back);
    • - coloring powders must be packed in bags made of polyethylene film, oilcloth, thick glued paper, which are placed in parcel boxes;
    • - bulk food, dried fruits, nuts, must be packed in bags made of polyethylene film, oilcloth, or thick oiled paper, which are sealed and placed in a box with a solid bottom.
  • 4.6.3. Articles of clothing, carpets and other soft articles can be packed in a soft shell (fabric). It is advisable to pre- pack such an article in polyethylene film or other moisture-proof The soft shell (bag, sack) must be sewn with an internal seam. The upper part of the bag (sack) must be rolled up and tied tightly with twine or fixed with other packaging material.

5. Identification and Acceptance of Orders.

• 5.1. Identification of the Customer’s purchase, which arrived at the warehouse of the International Representative Office, is carried out by scanning the tracking number (barcode) previously registered by the Customer in the personal account.
  • 5.1.1. The identification procedure also involves weighing the purchase that has arrived at the warehouse and placing it in a cell of the appropriate size for further processing or transferring it to the shipment formation area if the cargo is registered by the customer as “Send in one click”.
    • 5.1.1.1. The exception is purchases addressed to the warehouse of the US Representative Office, where the standard procedure for weighing the Goods at the time of their identification is provided only as an additional service.
  • 5.2. In case of absence in the database of the registered tracking number of the purchase by the Customer at the time of its scanning, the Contractor’s representative performs the identification procedure by the ID number.
    • 5.2.1. Such an order will be registered without a description of the contents, the number of units of goods and with zero value in the personal account, the ID of which is indicated in the accompanying documents.
    • 5.2.2. The Customer will be able to place such an order only after editing it, which involves selecting a category of goods, fixing the value and number of units of goods.
  • 5.3. In the absence of a pre-registered tracking number by the Customer and the latter’s ID on the box, such an order is deemed «unidentified» and is entered into the register of “unidentified” cargo.
  • 5.4. To identify the purchase after its actual delivery to the warehouse of the International Representative Office, the Customer must register the tracking number of such purchase in the personal account for its re-recording by the system from the “unidentified cargo” database to the Customer’s account.
  • 5.5. The free storage period for the purchase in the warehouse of the International Representative Office of Europe/ Turkey is 14 calendar days and 28 days for the US warehouse, from the moment the purchase is scanned into the user’s account or into the register of unidentified purchases (in accordance with clause 5.3.).
  • 5.6. The maximum storage period for a purchase in the warehouse is 3 calendar In the absence of a request from the Customer to identify such an order, it will be assigned the status of “unclaimed cargo”.
  • 5.6.1. The cargo with the status of “unclaimed” may be transferred for utilization.
  • 5.6.2. The Contractor shall not accept any claims for reimbursement of the cost of the “unclaimed cargo” or any other indirect losses caused to the Customer by its utilization.

6. Additional Services and Application for Purchase Processing.

• 6.1. From the moment the purchase is scanned into the Customer’s account, the latter can place this purchase for shipment to Israel.
• 6.2. In addition to the standard services, which provide for the international delivery service, the Customer can apply additional warehouse services to each Order.
• 6.2.1. List of standard services applied by default:
  • 6.2.1.1. Delivery
  • 6.2.1.2. Storage for over 14/28 days
  • 6.2.1.3. Packaging during consolidation
  • 6.2.1.4. Exceeding the permissible size for shipments from Europe/Turkey
  • 6.2.1.5. Volumetric weight for shipments from the USA

• 6.3. The list of additional services is regulated at each warehouse, has the respective tariffs and terms of use: https://meest.shopping/il#tariffs
• 6.4. The Contractor reserves the right to refuse to provide a particular additional service to the Customer but shall inform the latter thereof by sending an e-mail or notification in the personal account.
• 6.5. Depending on the type of additional service, the Customer can select them at the time of registration of the tracking number in the personal account; after scanning the tracking number by a warehouse representative and at the time of submitting an application for sending the parcel to Israel.
  • 6.5.1. The list of additional services available at each stage will be active for selection in your personal account.
  • 6.5.2. The Customer cannot request the use of an additional service that is not available for selection at a particular stage or at the warehouse of the selected International Representative Office.

• 6.6. After scanning the tracking numbers in the warehouse of the International Representative Office and selecting additional services, the Customer must create an Application for parcel processing.
  • 6.6.1. The application for processing involves the selection of one or more tracking numbers in the “Order” – “Goods” tab to form a parcel, with the option of selecting additional services available at this stage.
  • 6.6.2. At the stage of filling out the application, the Customer must select the Recipient’s address from the list of previously created ones or add a new Recipient’s address.
  • 6.6.3. When creating the address of the Recipient of the parcel, the Customer can select one of the two available types of delivery: courier delivery (to the door) or to the post office.
• 6.7. From the moment of creating the application for processing by the Customer, making any changes to the tracking numbers added to this application or editing the application itself (including the final Recipient, type of delivery, carrier company, but not exclusively) is not allowed.
  • 6.7.1. The exception is shipments from the warehouse of the US International Representative Office, for which an additional service “Repacking of already processed or packed parcels” is provided for USD 20.
• 6.8. The Customer, by filling out the application for shipping the Order, agrees to start the process of forming the parcel, which is irreversible, without the possibility of its suspension (except for clause 6.7.1.)
• 6.9. In the absence of the Customer’s application for shipment of goods that have been stored in the warehouse for 90 calendar days from the date of scanning or more, the Contractor reserves the right to assign such goods the status of “unclaimed cargo” and dispose of such goods at its sole discretion, in particular, to cover the costs of storing this cargo.

7. Parcel Processing and Payment Procedure.

• 7.1. In accordance with the application for processing the parcel created by the Customer, the Contractor’s representative forms a customs declaration (CN23), the number of which is automatically generated in the format MYCVXXXXXXXXXUS or CVXXXXXXXXXUS (where US is the code of the sender’s country) and physically forms the IPI using the services selected by the Customer.
• 7.2. The formation of the parcel automatically generates an invoice for payment by the Customer, containing the cost of the delivery services and additional services, in the warehouse currency:

GBP - for delivery from the UK

EUR - for delivery from France, Germany, Poland, Spain, Italy, Portugal, Turkey and Greece

USD - for delivery from the USA

• 7.3. Payment is made through the eCard payment system for shipments from Europe/Turkey or Petroleum Card Services for shipments from the USA, by entering the Customer’s payment card details, in accordance with the terms of the Customer’s issuing bank without a standard commission, provided that payment is made through the mobile application or web version of the personal account.
• 7.4. Tariffication of the delivery services and additional/standard services is carried out in accordance with the current tariffs of each warehouse (in accordance with clause 7.2.): https://global.meest.shopping/il#tariffs
• 7.5. The invoice for payment for the delivery of the IPI will automatically contain the cost of the standard services, which are charged by the system automatically, in accordance with clause 6.2.1.
  • 7.5.1.  An exception is the cost of storing shipments for more than 14 days in the warehouse of an International Representative Office, the storage of which requires additional space, including, but not limited to, ready-to-ship formed IPI, the shipment of which is controlled by the system of exceeding the value of the amount equivalent to USD 75 per recipient in one dispatch.
    • 7.5.1.1. The cost of this storage is regulated individually by the Customer, depending on the number of shipments and their dimensions.
• 7.6. The parcels formed by the Customer will be sent to Israel without prepayment of the delivery services.
• 7.7. Within 24 hours from the moment of formation of the Shipment register for Europe and 48 hours for USA air, all unpaid parcels from this register receive the technical status “Shipment Suspended”, which will be active until the Customer pays for the delivery Parcels shipped from the US by sea receive this status on the 10th day after physical shipment.
• 7.7.1. Checking for payment for the delivery of the parcel is carried out automatically:
  • - every 2 hours for shipments from Europe and Turkey
  • - daily at 06:00 am (Kyiv time) for shipments from the USA
• 7.8. Shipment of the parcel is physically suspended in the IMPC until the Customer makes payment for the delivery services.
• 7.9. In case of absence of payment for the delivery of the IPI within 90 calendar days from the date of its arrival at the IMPC, the Contractor reserves the right to assign such a shipment the status of “unclaimed cargo” and transfer it for utilization or dispose of such a shipment at its sole discretion.
  • 7.9.1. The Customer confirms the terms and conditions of clause 9. by refusing to pay for the delivery of such shipment or by failing to make the payment within the specified period.
• 7.10. The maximum permissible time of delivery of the IPI from the moment of shipment from the warehouse of the international representative office to the moment of arrival in Israel (excluding the terms of customs clearance, courier delivery or delivery to the post office) are:

8. Maximum Permissible Dimensions of Shipments.

• 8.1. Permissible parameters of the shipment shall not exceed 50 cm x 50 cm x 50.
• 8.2. The maximum permissible weight of IPI shall not exceed 20 kg.
• 8.3. The formula for determining the volumetric weight for international transportation from the USA applies to all shipments, including the restrictions specified in clause 8.1:
• Air: (actual weight * cost/kg) + 3.5 x Difference (volumetric weight – actual weight)
• Sea: (actual weight * cost/kg) + Difference (volumetric weight – actual weight)
• 8.4. In case of non-compliance of the dimensions and/or weight of the shipment with the terms and conditions specified in clauses 1. and 8.2., the Contractor reserves the right to refuse to transport such a Shipment with the possibility for the Customer to:
• - return this Shipment to the Sender for an additional fee;
• - refuse to receive this Shipment for utilization;
• - arrange and ensure the transportation of such cargo on their own using the service https://www.cargo.meest.com/;
• - pick up the Shipment from the warehouse on their own.
  • 8.4.1. The Customer shall notify the Contractor of the decision regarding the Shipment within a period not exceeding 7 calendar In the absence of a decision within the specified period, the Contractor shall independently determine further actions regarding such Shipment.
  • 8.4.2. The Customer automatically agrees to the terms and conditions of clause 5.1. by not providing any notice.

9. Customs Inspection Procedure.

• 9.1. Shipments with a total invoice value not exceeding the equivalent of USD 75 for one recipient - an individual in one dispatch from one sender are accepted for transportation without payment of customs duty.
• 9.2. In case the value of the IPI exceeds the equivalent of USD 75, such Shipment shall be transferred for additional customs inspection and customs clearance in the customs control zone.
• 9.3. The recipient of the shipment will be informed of the reason for the delay and provided with instructions for further action.
• 9.4. If it is necessary to determine the value of the shipment, the Customer shall provide an invoice from the store and a bank statement to confirm the payment.
• 9.5. The Contractor is not liable for the actions of the customs authorities.
• 9.6. In case of return of the parcel to the Sender, the Customer shall be additionally invoiced for the return of the parcel, which is mandatory for payment and amounts to:
• To return to the warehouse of one of the European representative offices:

• 9.7. Payment of customs duties for international postal items (IPI) can be made through the application or the web version of the Meest Shopping personal account.
• 9.8. If the Recipient/Customer is not satisfied with the cost of customs payments, the latter can refuse to pay them and arrange a return of the shipment to the To do this, it is enough to send a notice of refusal to pay customs duties to Meest email address [email protected]. (for shipments from Europe) or to make an inquiry through your personal account (for shipments from the USA) and inform customs brokers. Upon confirmation of the return of the parcel, the Customer will be invoiced for payment in the personal account (in accordance with clause 9.6.)
• 9.9. The processing time for the IPI returned from Israel can be up to 3 calendar months.
  • 9.9.1. Exceptions are IPI that were returned due to the absence of legal grounds for their customs clearance (including, but not limited to, prohibited goods). Such cargo is not subject to re-processing and can be seized by the customs authorities of the country of the Sender or the country of the Recipient.

10. Procedure for Filing and Considering Complaints.

• 10.1. In case of receipt of the international postal delivery services of improper quality, including damage or loss of cargo, but not exclusively, the Customer is entitled to file a complaint within 14 calendar days from the date of receipt of the IPI by filling out the respective form (which can be obtained upon request from the support service of the carrier company that performed the delivery).
  • 10.1.1. The exception is the Customer’s goods that were not identified or shipped by the employees of the warehouse of the International Representative The deadline for filing such complaints shall be 2 calendar months from the date of delivery of the goods, which is indicated on the website of the carrier company, to the warehouse of the International Representative Office.
    • 10.1.1.1. Complaints regarding IPI from the European Representative Offices shall be sent to the e-mail address [email protected].
    • 10.1.1.2. Complaints regarding IPI from the US Representative Office shall be filed via https://cab.meest.shopping/account/faq.
• 10.2. A complaint (request) can be considered within 30 calendar days from the date of submission of the initial complaint or within 20 calendar days from this date if the complaint was submitted by electronic means.
• 10.2.1. The standard term for consideration of a complaint is 10 business days but may be extended (clause 2) if it is necessary to involve third parties.
• 10.3. In case of receipt of the IPI with damage to the outer packaging or access to the contents, the Recipient shall draw up the respective act in the presence of the carrier’s representative and file a complaint with the carrier.
  • 10.3.1. When submitting a complaint regarding damage to the cargo or shortage of the contents delivered in the Recipient’s country, the Customer shall necessarily attach the Act drawn up with the representative of the carrier company.
  • 10.4. The Contractor shall not accept any complaints regarding:
    • - damage to the cargo in the absence of proper packaging or appropriate marking by the Seller/Sender, provided that additional packaging was not ordered at the warehouse of the International Representative Office (in accordance with clause 3.1.1. of the Public Offer);
    • - damage to fragile cargo, regardless of the nature/quality of packaging, including, but not limited to: tableware, lamps, windshields, glassware, ceramics, even if the “Additional Insurance” service was selected;
    • - damage to bulky cargo, including in the presence of additional packaging, since the Contractor does not have special equipment to ensure separate placement of bulky goods, including but not limited to: hoods, bumpers, car fenders, doors, cabinet furniture.
  • 10.5. The Contractor shall not accept complaints regarding the blocking of the Customer’s personal account, regardless of the reason for the blocking.