Delivery from the USA to Israel

Tariffs for delivery services

Tariffs for additional services

*If you don't need to combine items, choose the “SHIP IN ONE CLICK” service to avoid paying $1 for warehousing.

If you order goods to a warehouse in the tax-free state of Delaware, you will be charged an additional fee for moving the goods to a warehouse in New Jersey. The cost of the service is 1 USD/track number.

*Depending on the type of product, we will pack either in a double box or bubble or black plastic wrap to provide additional protection against damage.

The period of free storage of orders in the warehouse is 28 days. After the expiration of the free storage period, an additional fee of $1 per day is charged for each tracking number weighing up to 30 kg.

Please register track numbers of parcels in the office before they arrive at the warehouse. In case the warehouse employee registers the package in the Customer's account instead of the User, a fee of 0.25 USD/track number will be charged.

The volumetric weight of the parcel can be taken by the warehouse employee at his/her discretion to make the delivery cost optimal. When the volumetric weight is taken, the service “Removal of volumetric weight” is automatically added, which costs 1 USD.

When ordering the “Bulk Weight Removal” service, the “Remove Postal Packaging” service is automatically excluded.

Working hours of the representative office

* Business hours are based on local New York time. Time in Israel + 7 hours.

Restrictions

• The US Meest Shopping warehouse does not accept packages that require handing a code to the courier upon receipt.
• The maximum value of goods imported for one recipient without paying customs duties to Israel is 75$.
• All types of children's vehicles equipped with an electric motor (gyro boards, electric scooters, children's cars, etc.) are subject to customs clearance, regardless of the value of the goods and the type of shipment at the rate: duty - 10%, excise - 22 EUR/piece, VAT - 20%.
• The maximum package weight is 110 lbs (50 kg).
• Each shipment is automatically insured for 60 USD.
• Additional insurance - 2.5% of the sum insured.
• Authorized foodstuffs in manufacturer's packaging weighing up to 22 lbs (10 kg), but no more than 4.4 lbs of one type.

When shipping goods from the US to the country of destination, you must consider the regulations of the US and the country of destination. Also, note that there is a category of goods that are allowed to be shipped by sea but not allowed to be shipped by air.

If you doubt the permission to ship a specific product, please send a message with a question from your account. We will gladly advise you.

Meest does not transport prohibited items: weapons, drugs, psychotropic or explosive, flammable, and other dangerous substances not permitted by the Universal Postal Convention and the national laws of the countries of presentation and the specific country of destination. Failure to comply with the rules for sending parcels can lead to criminal or administrative liability for the perpetrators, both in the country of departure and in the country of receipt.

Please note that customs can check any parcel, so the recipient is responsible for the accuracy of the information in the declaration and the parcel's contents.

For a list of goods whose exports are controlled by the US Department of State, please visit the following websites:

• https://www.export.gov/article?id=Export-Regulations
• http://www.bis.doc.gov/index.php/regulations/commerce-control-list-ccl

It is forbidden to send in parcels:

• firearms, signaling, pneumatic, gas, ammunition, cold (including throwing), electroshock devices, and spark gaps, as well as parts of these weapons;
• components and accessories for weapons;
• drugs and narcotic drugs of any origin, psychotropic substances;
• permits for the right to carry weapons, employment papers, and military IDs;
• radioactive substances;
• gunpowder, explosive, caustic, flammable, and other dangerous substances;
• animals and plants;
• seeds;
• food products (more than 10 kg in Israel), alcoholic beverages, cigarettes, tobacco, and goods containing nicotine;
• human remains and organs;
• antiques;
• jewelry, precious metals, and stones;
• works of art;
• money and monetary documents in any form: payment orders, checks, vouchers, securities, bonds, coupons, shares, credit cards;
• stamps;
• products and publication of an obscene nature and content, pornography in any form;
• radiotelephones;
• items prohibited for transportation by the world transport association;
• items that, by their nature or packaging, may pose a danger to workers moving parcels, soil, or damage other items and equipment.
• alcohol;
• nicotine-containing or tobacco-containing products (including e-liquids, IQOS sticks, etc.).

It is forbidden to send by air:

• sparklers and fireworks;
• gases in any package, pepper, and tear gases, including flammable liquids, alcohol, perfumes, colognes, nail polishes, hair lacquers, etc.
• paints and varnishes, any paints and solvents for them;
• any fuel and empty containers from it;
• radioactive materials;
• anticorrosive substances;
• pipe cleaners;
• substances rich in oxygen;
• aerosol containers;
• diving cylinders;
• propane tanks;
• CO2 capacity;
• weapons and ammunition;
• powder;
• knives;
• dry ice;
• fuel-powered tool;
• lighters and refills for them;
• matches;
• accumulators, power supplies, batteries;
• alcoholic drinks;
• auto shock absorbers, other used spare parts, or with the presence of lubricating fluids and materials;

* In the case of detecting prohibited goods for air transportation, the method of sending the entire parcel is automatically changed and sent by sea.

It is important to know

If you have issued parcels for different Recipients (the full name of the Recipients is the same but the delivery addresses are different), then such parcels are sent in the same car. Therefore, they may be detained at customs in Israel for charging customs tax.

If your parcels are issued to one Recipient (full name and delivery address are the same), the Recipient's serial number is unique, and the total value of parcels exceeds the customs limit 75 USD, then our system sends such parcels one by one to avoid duty charge.

If you do not want to wait for the next shipment, you can create different Recipients (with different full names) in your account and issue goods to different Recipients.

How can I track the delivery status of US items shipped to Meest by FedEx/UPS/USPS?

The statuses of packages from online stores can be tracked on the carrier's website or in your account. To do this, click on the name of the carrier (next to the registered track number).

Updating the status of packages arriving at our warehouse takes up to 8:00 hours (longer during public holidays). The warehouse and office in New Jersey are open Monday through Saturday, and in Delaware are available Monday through Friday. A parcel received on the weekend or after business hours will be delivered to the warehouse on the next business day.

What does the information Business was closed. We'll try again on the next business day, mean?

This means that the parcels were brought to the warehouse after business hours. Don't worry; most carriers will automatically deliver your online orders the next business day.

What should I do if the seller does not provide a tracking number?

If the seller did not provide a tracking number or sent the goods by a service that does not provide a tracking number, then we assign our internal track number and write it into the system by the recipient's name. If your account number (ID) is indicated on the package, the number we assigned will be added to the recipient's account.

• Letters or small items will have a number that will begin with an L, such as L1161191303;
• More oversized items will have a number that starts with the letter P, such as P1161189800.

* The company cannot be held financially responsible for items that come to us without a name on the package/box, your office number, or a U.S. courier tracking number.

How long can a product be stored in our warehouse?

We store your packages from online stores that you plan to combine for single or multi-package shipments in our warehouse for up to 28 calendar days (1 USD warehousing fee applies if one package from an online store is sent without being combined. To send goods without consolidation, use the Send in one click option, and the warehousing fee will not be charged.

At the end of the free storage period of customer goods in the warehouse, an additional 1 USD per day is charged for each tracking number weighing up to 30 kg. If the goods are large, the storage cost may be higher. The company keeps your goods for up to two months (61 days) from arriving at the warehouse. If you do not claim your item within 61 days, the item may be recycled.

The cost of storing the completed and unpaid package is 2 USD per day and is charged 5 days after the invoice is issued.

What is product consolidation, and how does it work?

You can collect any goods from US online stores in your account and send them in any order: combine (consolidate) goods into one parcel or send each package separately.

By consolidation, we mean the ability to combine several packages from the same or different stores into one box, which will significantly reduce the overall dimensional weight and will save substantially on shipping costs. The cost of the service depends on the number of packages (tracking numbers) that need to be combined into one shipment.

How does the Send in one click service work? What are its benefits?

If you don't need to combine an item with other orders, this service is just for you. It makes it possible to send the goods immediately, on the day of receipt at the warehouse or the next shipment to the destination country.

Choose the Send in one click service to avoid paying 1 USD for warehousing. A 1 USD warehousing fee is charged when a single package from the online store is shipped without consolidation after being held in a warehouse.

When ordering this type of shipment, the additional service of a photo of the goods, checking the weight and the sender, and checking the working condition IS NOT PROVIDED!

What is the customs limit for importing goods into the United States?

If you order items from other countries for delivery to the US, you must pay import customs duties and brokerage fees if the item's value exceeds 800 USD.

We recommend consulting with sellers about possible additional costs before shipping items from other countries to the United States.

Parcels marked "Fragile" by the seller

Parcels marked "Fragile" by the seller are not repackaged at the warehouse, even if additional services are ordered. No repackaging services are provided, including the removal of dimensional weight or external packaging. The seller is responsible for securely packaging fragile items to ensure their integrity throughout delivery in the USA and to the Recipient. According to the terms of the offer, the Service Provider does not accept claims regarding damage to fragile shipments.

For new clients

How to start shopping in the USA?

First, you need to register in the client department of our site. After registration, you will have access to your account. When ordering goods in US online stores, enter your personal US address data (account number - ID, first and last name, address of our warehouse) in the shipping address form (ship to/delivery address/shipping address) and pay for the order with your card.

All your purchases will arrive at our warehouse and, after scanning, will go to your account.

Where can I find information about discounts on goods and promotions in US online stores?

Go to the website of the online store you need, and look for the menu heading Sales, Clearance. We also advise you to search for discount coupons online using search engines. Many sites offer information about current special offers in stores. We also recommend you not neglect communication with store managers in the chat. You can personally ask about current promotions and discounts.

We invite you to our blog and pages on social networks, where we share useful information about shopping in the USA and special offers from popular American online stores.

How to get an address and personal account?

You need to register in the client section of our site. After registration, you will have access to your account. It will contain the addresses of our warehouses. You can choose any - the main one in New Jersey or the warehouse in the tax-free state of Delaware. When buying goods, please address them to our warehouse, indicating in the recipient's address (ship to or delivery address) the 6-digit number of your account (client ID), which you will receive after registration.

How does payment work in American online stores?

You add the product to the cart, indicate the name and surname of the recipient, the delivery address (our warehouse and your ID), enter your bank card details, and the bank card registration address (billing address). After you click Order, your card will be charged the cost of the goods and sent to our warehouse. Payment and shipping may take several days.

For payment, you can use international payment cards Visa and MasterCard. Also, most US stores pay using PayPal.

If you want to consult about the possibility of paying abroad with your bank card, please get in touch with your bank employee at the hotline.

What to do next after placing an order for goods in the online store?

Immediately after receiving from the seller the tracking numbers of the courier service in the United States, which will deliver your order to our address, enter them into your account.

All packages from online stores will be reflected in your account no later than 8 business hours from arriving at our main warehouse in New Jersey. Then their status will change to Delivered, and you will receive an email notification that the package has been registered in stock and is ready for further action.

After sending a request to process a parcel in your account, we collect it, pack it, weigh it, calculate the additional services applied, issue you an invoice, and put it on shipment. The Pay button appears in the account. It is not possible to cancel an invoice. If the customer has unpaid invoices, all subsequent shipments will be delayed until the dues are paid.

How to write an appeal?

In your account, go to the HELP section - click APPEALS - select WRITE AN APPEAL. Select a question type and click the SAVE button. Our support team will review and process your request and respond.

How to order a check service or product photo?

Ordering our additional services is very simple. You need to go to your account, click the Additional Services button next to the item's tracking number and select the required service.

After processing your request, our operators will provide you with an answer, which will be displayed opposite the tracking number to which you applied the service.

How to order the Shopping assistance service?

If the online store does not accept your payment card, you can use our service to purchase goods.

The service cost is only 10% of the value of the goods or at least 2 USD from the transaction.

After registering on the my.meest.us website, you must go to the Shopping assistance section. The Service Shop window will open, where you can enter information about the product you want to purchase: product name, direct link to the product, quantity, size, and color. To send a request, you need to click on the Create button.

Our staff will promptly process your request and issue an invoice for payment. After paying the invoice, we redeem the goods and register them in your account. Our assistant will work with you during the redemption and answer all your questions.

How to properly declare the goods for shipment?

To speed up the customs clearance procedure, it is necessary to declare a full description of the goods. In the Product Category section, you must select the appropriate category that your order falls into and indicate the category type, the product name, and the quantity. It is also essential for the technician to indicate the product and the brand.

The client is responsible for the accuracy of the information in the declaration.

How to order delivery to the Meest representative in Israel?

You must go to your account and select the heading Address - Reepient's address - Add Address - Delivery to the postal office. With the help of a map that will open in front of you, you need to select a company representative. Next, click on the Save button.

After saving the address, you must send a request to confirm the new address. After sending the request, you will receive an email with a Confirm button - click on it. After that, the new address will be activated.

When forming a parcel for shipment, you will always have the option to select one of the delivery addresses or departments registered in your account.

What do I need to know about customs regulations when sending a package from the USA?

Each country has its own customs limit - the maximum amount you can send without paying customs duties. If it is not exceeded, no additional charges for crossing customs will be charged. But if the value of your goods exceeds the customs limit of the country where the package is sent, the package will be stopped at customs, and a fee for exceeding the customs limit will be charged.

More information about customs regulations can be found on the website of the customs office of the country of destination.

Buyout Service from the USA

How to order the Buyout Service from the USA?

If the online store does not accept your payment card, you can use our service to purchase goods.

The service cost is only 10% of the value of the goods or a minimum of 2 USD from the transaction.

After registering, you must go to the Buyout Service section. The Service Shop window will open, where you can enter information about the product you want to purchase: product name, direct link to the product, quantity, size, and color. To send a request, you need to click on the Create button.

Our staff will promptly process your request and issue an invoice for payment. After paying the invoice, we will redeem the goods and register them in your account. Our assistant will work with you during the redemption and answer all your questions.

Is it possible to use a promo code?

Yes. The promo code must be specified in the comments to the order. The promotional code must be public and not linked to your account or email. Promo codes received for a subscription, first purchase, or bonus promo codes are tied to a specific account and cannot be used.

What value of the goods to declare if there is a promotional code?

It is necessary to declare the final cost, subtracting the amount of the discount provided by the promotional code.

How to pay for an order?

Buyout Service operators will quickly process your request and issue an invoice for payment. Prepayment is made using Visa or MasterCard in your account. After payment of the invoice, your request will be processed. We redeem the goods, and at the time of their arrival at the warehouse, we independently register them in your account. The item will then be available for shipping from the US.

If it is impossible to redeem the goods, the funds paid in full will be returned to your account within 3 to 7 business days.

In what currency will the invoice be issued?

The invoice for payment will be issued in US dollars.

Can I pay the bill without having a dollar card?

Yes. The conversion will take place by the tariffs of your bank. You can pay your bill with any Visa or MasterCard.

How to check the status of an order?

A confirmation to your contact e-mail accompanies all stages of processing a request to purchase goods and its implementation. The order status also changes in the client's account in the Buyout Service menu section. After receiving the tracking number, our service operators will register it in your account. When the ordered item arrives at the warehouse, it will be available for shipment from the United States.

Why is the order not displayed in the client's account immediately after the status? Delivered appears on the website of the American carrier?

First, your order arrives at a separate address provided exclusively for the Buyout Service. Your order will be available for shipment as soon as it is transferred to Port Reading, New Jersey. Delivery of such orders occurs twice a week - Tuesday and Friday. Scanning in the warehouse continues within 8 business hours from the moment the goods are received, after which the order status will be updated in your account.

What should I do if I don't receive what I ordered?

First, you need to take a photo of the received product. Next, in the Contact with the Manager section in your account, you must create an appeal about the non-conformity of the goods and send it to the Buyout Service department. Your request will be reviewed within the next few days to make a decision.

What is the responsibility for the purchase of the goods Meest Shopping takes?

To avoid misunderstandings, the client can order the service of a photo of the goods at the time of receipt of the goods at our warehouse in the USA. If the client has issued the goods for shipment, he has agreed to all the conditions for purchasing the goods, and claims in this regard are no longer accepted.

If an assistant makes a mistake in the purchase of goods - we return the money for the purchase and delivery of the goods or buy a new product.

If the store made an error in the order, the refund cost depends on the store's policy where the purchase was made. Be careful when choosing a store and read their return and refund policy.

Payment

How to find out the shipping cost?

Estimated shipping costs can be calculated using the calculator on our website. Also, you can send a request using the system of requests in your personal account with a link to the product and information about the weight of the product, box dimensions, delivery method, and country of destination.

The exact cost of delivery will be known after the package is processed, packed, and weighed. We will take into account all applied additional paid services, weight, and dimensions, after which we will issue you an invoice.

How to insure the parcel?

Each shipment is automatically insured by the company for the amount of 60 USD. If you want to insure a shipment for a large amount - the cost of such a service is 2.5% of the insurance value.

How do I pay for shipping from the USA?

After sending a request for registration of a parcel in your personal account, we collect it, pack it, weigh it, calculate the applied additional services and issue you an invoice, and set it for shipment. The Pay button appears in the account. It is not possible to cancel an invoice. If the customer has unpaid invoices, all subsequent shipments will be delayed until the dues are paid.

You pay the shipping cost using an international payment card Visa or Mastercard.

How to add a bank card?

• go to the WALLET menu, then MY CARDS;
• press ADD CARD;
• enter the card number (16 digits);
• enter the expiration date of the card;
• enter CVV2 / CVC2 code (last 3 digits on the back of the card);
• enter the first and last name of the bank card holder;
• enter the address at which the bank card is registered;
• press the VERIFY button.

Complaints

How to register a complaint?

In your personal account, go to the Help section, click Appeals, and select Write and Appeal. Select the question type Statements and Claims, and click the Save button.

TO SPEED UP PROCESSING, please provide your tracking number, a brief description of your issue, and your claim type: Damaged Shipment, Lost Package, Missing Content, Delayed Delivery. Please don't forget to provide supporting documents:

• A copy of the customs form (CN23);
• Photos of the packaging and damaged contents (if necessary);
• Serial number/article of the damaged or lost item.

Proof of Cost Documentation copy of the original invoice from supplier, copy of the retail invoice, photo of final confirmation screen (if online order) with proof of payment, itemized invoice or repair request, estimate of repair, expense report, and as well as any supporting documentation.

Our complaints department assistant will investigate your case and monitor the results of the investigation. It may take 5 days to 2 weeks to investigate and respond to your request as we may need to send it to the destination country of the package.

COMPLAINT #1 - Damaged Shipment

In order to review and resolve this type of claim, we need to provide the following information:

• Parcel number;
• Status and description of the order;
• Photo of damaged goods;
• Photo of the box (inside and outside);
• Confirmation of payment (cost) of the damaged goods;
• Is the product repairable? If yes, how much will it cost?

COMPLAINT #2 - Lost Package

In order to review and resolve this type of claim, we need to provide the following information:

• Parcel number;
• Description of goods inside the parcel;
• Confirmation of the order from the store;
• Proof of payment.

COMPLAINT #3 - Missing Content

In order to review and resolve this type of claim, we need to provide the following information:

• The client must require the seller to clarify/verify the order if part of the order is not delivered. A written response from the seller is needed!
• Parcel number;
• Description of the received order;
• Photo of the box to check for damage;
• Description of the missing item;
• Confirmation of the order from the store;
• Proof of payment.

COMPLAINT #4 - Delivery Delay

In order to review and resolve this type of claim, we need to provide the following information:

• Parcel number;
• Departure date;
• Date received (if available).