Recommendations and instructions

The gateway rejected the transaction - incorrectly entered the client's personal data or bank card number. You must ensure all data is entered in the required and appropriate fields.

Decline - not enough funds on the bank card to pay, or your bank blocks your money transfer.

Transaction not allowed - the bank blocks this transaction.

Remember, not all bank cards are suitable for international payments. Please contact your servicing bank for advice.

If payment is not accepted through your card or PayPal, you can use the Redemption of Goods service.

After successful payment of the order in the online store, information about the order number (Order number) will be sent to your e-mail inbox. After the goods are shipped from the online store, the order will be assigned a tracking number, which will be sent to you by the carrier service that will deliver the order to Meest in the country of purchase.

For European countries, you must register a tracking number provided by the carrier upon delivery from the store to our warehouse. Warehouse workers do not identify the product by the order number from the store, so it does not need to be registered.

When a store divides an order into several parts, the account owner must register each piece for correct scanning by the warehouse. For example, when consolidating an order into two parcels, you need to register two orders with the same number: 123456789 123456789

If you want to deliver a consolidated order in one parcel, then in your account, you need to combine the goods during checkout by selecting them with checkboxes to create a shipment.

The Mango store provides the order number in two variations, for example, D6EXF9 and D6EXF900 (two zeros at the end). When scanning at a warehouse, any of these options can get into the database, so you can register two possibilities and remove the second from the account after identifying one of the numbers.

If parcels are delivered from other countries to our warehouses, then the tracking number may change in each country depending on the local carrier. In this case, you can register two tracking numbers: the first in the Sender's country and the second in the country of the warehouse.

If the seller did not provide a tracking number or sent the goods by a service that does not provide a tracking number, we assign our internal number and record it in the system by the recipient's name. If your account number (ID number) is indicated on the package/box, then the number we assigned is automatically added to the recipient's account.

* The company is not financially responsible for goods that come to us without the name on the package/box, your ID number, or the tracking number of the courier service in the country of purchase.

1. Open Order - Products from Stores in your account and click Register Product.

2. Select the Country of Departure, i.e., that accepts the goods to the warehouse.

3. Specify the track number.

4. Select the product category and the product itself.

5. Specify the unit value and quantity.

If you have the same type of goods with the same value, then you need to specify their quantity and the cost of one unit, while the data will be multiplied, and the declared value will be the one you paid for the entire order.

For example, you bought 4 jackets for 24 EUR. You indicate quantity 4 in your account. The value per unit is 24 euros, and then the declared value will be 96 euros.

If you have different products and values, you can click the blue + button next to Quantity and declare each product separately.

6. Link to the product field is optional!

7. Click Save.

UK: Pounds.

European countries: Euro.

If you ordered goods from a warehouse in Poland and paid in zlotys, then in your account, you need to indicate the estimated cost in euros. For conversion, you can choose any online currency converter.

Send in one click is an order registration format that allows you to send your purchase immediately after it arrives at the warehouse, without consolidation and other additional services. The exception is the Insurance service, which is allowed when registering to Send in one click.

If the Receiver you choose to create Send in one click has:

    - Already formed but not yet sent a parcel within the same warehouse, processing Send in one click will be delayed until the next dispatch (container).

    - Suppose several shipments with more than 75$ total arrive at the warehouse simultaneously. In that case, applications without a limit will be processed, and all the rest will be automatically deleted.

Prohibited Items

• Goods deemed to be offensive or indecent.

• Forged and counterfeit currency / documents / banknotes / certificates of origin.

• Tickets and advertising for lotteries and gambling – there is no permit for their preparation.

• Used bags, for packing plant material.

• Knives, except pocketknives and knives for a profession, work, business, for household purposes, or any other legitimate purpose.

• Disrupting device (laser speed meter).

• Guns (including pens that resemble guns, a starter's pistol and gas operated guns).

• Tear gas.

• Forbidden Games.

• Explosives and flammable materials, live creatures such as poisonous snakes and dangerous goods.

• Used equipment for bees.

• Goods which are used in the preparation or consumption of a controlled substance.

• Goods used for incitement to violence, terrorism or racism.

• Goods, which contain identification signs with terrorist groups or sympathy.

Items requiring approval from the competent authority - Israel

There are many items, the import of which is contingent upon meeting the criteria set periodically by the competent authorities.

For example:

Specific Mobile Phones and WIFI devices - Ministry of Communications.

Plants - Plant Protection Services, Ministry of Agriculture.

Auto Parts - Ministry of Transport.

Sometimes, it will take approval / detailed import license. Before import, it has to be checked with the relevant competent authority for the valid criteria, as well as the need to obtain authorization / import license.

We have prepared a complete list of prohibited goods to be sent according to international transportation rules. Remember that each country has its restrictions on specific product groups. Please also note that there is a category of goods that can be sent by ground transport but are not allowed to be sent by air.

If you have any doubts about the permission to send a specific product, please get in touch with the support service (contacts are available on the last page of the application). We will gladly advise you.

We do not send items prohibited for transportation: weapons, drugs, psychotropic or explosive, flammable or other dangerous substances that the Universal Postal Convention and the national laws of the countries of presentation and the specific country of destination do not permit. Failure to comply with the rules for sending parcels can lead to criminal or administrative liability for those responsible, both in the country of departure and in the country of receipt.

Please note that customs can check any parcel, so the recipient is responsible for the truthfulness of the information in the declaration and the contents of the package.

When registering an order, you can get acquainted with the list of prohibited goods in the application.

1. Register on our website to get an account number (ID number) or in the myMeest Shopping mobile application.

2. The parcel must be delivered to our warehouse (the warehouse address can be found in the web-cabinet or on the meest.shopping website). You can deliver by yourself or any local carrier (a courier delivery is required).

3. On the box, you must indicate the account owner's name and the account number (ID number).

4. If you deliver on your own, warehouse workers will register the parcel in the office, the number of which is indicated on the box.

If a local carrier delivers, you will be provided with a tracking number, and it must be registered in the Meest Shopping account before arriving at the warehouse.

5. In the web-cabinet, create the address of the recipient, to which you subsequently arrange the delivery of the parcel. After creating the address, you need to confirm it from the same device it was made. To confirm, a letter will be sent to your e-mail. In the letter, you need to click the Confirm button, and your address in your account will change the status to Confirmed. The address is now ready to use.

6. When the parcel arrives at the warehouse, the warehouse staff will identify it by scanning the tracking number, and you can create an application for shipment.

On the site:

In the Goods from Stores section, tick off the product and click Create an Order.

Select the previously created Recipient and click the Send button.

In the application:

In the Order section, click the item number and select Send.

7. Warehouse staff will process your application, issue an invoice and send the goods to Israel according to the schedule.

Your shipment is automatically insured for the declared value, but no more than 60 USD.

The parcel is insured against all types of risks during transportation (depending on the type of transport, specific risks may be guaranteed), including damage, loss, destruction, etc.