Recommendations and instructions

Upon delivery from the online store to the Meest overseas warehouse (until the receipt), responsibility for the goods is on the seller and the transport company to which the seller entrusted the delivery to our postal office. Meest insurance covers only received and sent parcels from the warehouse until they are delivered to the addressee in the destination country. Therefore, we do everything to ensure your packages arrive undamaged and in proper condition, controlling every movement step.

If, upon receipt of the parcel, you find apparent mechanical damage to the box or contents, you should inform the courier and draw up a protocol on the spot, as well as take photographs. You must also apply (in writing or electronically) to the Meest Shopping office or send it by e-mail: [email protected]. We will figure out the situation and help with a refund.

Reimbursement cannot be applied to items (including food) shipped in violation of the requirements for the transportation of such goods, in particular, packaging and sealing standards, packaging tightness, or requiring special storage conditions (hot/cold) and expiration dates. In such cases, the sender is responsible for the goods (in the parcel).

The period of free storage of goods in the warehouse of Poland: 14 days, USA: 28 days.

The storage cost is indicated in the Tariffs for additional services for each country.

Please note that shipments whose total invoice value does not exceed the equivalent of USD 75 for one individual recipient in one dispatch from one sender are accepted without payment of customs duties. If the MIC value exceeds the equivalent of USD 75, such a shipment will be transferred for additional customs inspection and customs clearance in the customs control zone.

Prohibited Items

• Goods deemed to be offensive or indecent.

• Forged and counterfeit currency / documents / banknotes / certificates of origin.

• Tickets and advertising for lotteries and gambling – there is no permit for their preparation.

• Used bags, for packing plant material.

• Knives, except pocketknives and knives for a profession, work, business, for household purposes, or any other legitimate purpose.

• Disrupting device (laser speed meter).

• Guns (including pens that resemble guns, a starter's pistol and gas operated guns).

• Tear gas.

• Forbidden Games.

• Explosives and flammable materials, live creatures such as poisonous snakes and dangerous goods.

• Used equipment for bees.

• Goods which are used in the preparation or consumption of a controlled substance.

• Goods used for incitement to violence, terrorism or racism.

• Goods, which contain identification signs with terrorist groups or sympathy.

Items requiring approval from the competent authority - Israel

There are many items, the import of which is contingent upon meeting the criteria set periodically by the competent authorities.

For example:

Specific Mobile Phones and WIFI devices - Ministry of Communications.

Plants - Plant Protection Services, Ministry of Agriculture.

Auto Parts - Ministry of Transport.

Sometimes, it will take approval / detailed import license. Before import, it has to be checked with the relevant competent authority for the valid criteria, as well as the need to obtain authorization / import license.

You add the product to the cart, indicate the first and last name of the recipient, the delivery address (our warehouse and your ID number), enter your bank card details, and the bank card registration address (billing address). After you click Order, an amount equal to the cost of the goods will be charged to your card and sent to our warehouse. Payment and shipping from the online store may take several days.

For payment, you can use international payment cards Visa and MasterCard. Some stores also pay with PayPal.

Transaction was rejected by gateway - incorrectly entered the client's personal data or bank card number. You must ensure all data is entered in the required and appropriate fields.

Decline - not enough funds on the bank card to pay, or your bank blocks your money transfer.

Transaction not allowed - the bank blocks this transaction.

Remember, not all bank cards are suitable for international payments. Please contact your servicing bank for advice.

If payment is not accepted through your card or PayPal, you can use the Buyout Service service.

UK: Pound sterling.

USA: Dollar.

Europe: Euro.

If you have any questions, contact us via email [email protected] or WhatsApp. How to contact?

If you have any questions, contact us via email [email protected] or WhatsApp.